Once you’ve selected a vendor then the next step is the EMR implementation process. We’ve published a complete implementation guide and have shared it with our customers but I wanted to alert you to some other resources and ideas that are important before you start your project.
The implementation will prove to be the most challenging stage and there is a lot at stake. If you can get this part right, it will play an important role in the success of your new system.
Developing a comprehensive plan with your vendor is the first step. Be vigilant about asking specific details about setting up hardware and installing software. We encourage our customers to go through the document we provide for the Medisoft Clinical EMR and make notes to each area that is in the plan.
The Office of the National Coordinator also offers a guide to EMR implementations. They suggest that certain steps be taken as well as whom at the organization is responsible for each phase.
In our experience with hundreds of physician offices, training proves to be the most important step. Medical staff will be adopting an entirely new workflow after the system is completed and should expect some difficulties along the way. It is important to remember that launching such an initiative creates an entirely different process that has been in place for many years. There will be government mandates to comply with as well as steps to be taken to qualify for incentives. The training phase should be exhaustive enough so that all staff members that interact with the system should know its capabilities.
The resistance to change, which we’ve addressed in past Iron Comet blog posts will be present within your organization. It’s important to listen to all concerns from the staff so that they will not feel lost in the process.
With a well thought out plan and coordination with your vendor, your implementation will have a better chance of succeeding.